MD. Hasibur Rahman (Sobuj)

Managed IT infrastructure, client records, software systems, and visa processing workflows.

• ● To maintain the soft copies of Personal & Service oriented information of the Client including casual workers in software.
• ● Experience of booking hotels & tours trips.
• ● Experience of Unified Portal for External Haj & E-Hajj ERP Software.
• ● Process all of the documents required for the Visa processing.

Supported daily computer operations, system maintenance, and customer query resolution.

• ● Organized schedules in the daily operations of maintenance in computer systems.
• ● Assisted in verifying computer reports before releasing it to the operations supervisor.
• ● Reported all hardware and software problems to the operations supervisor in order to solve the issues at once.
• ● Maintained records of all maintenance conducted. Conducted follow-up actions on all customer queries to ensure improvements in customer service.
• ● Ensured that all computer servers are all in proper working conditions.

Running company social media advertising campaigns and implementing social media strategies to align with business goals.

• ● Running company social media advertising campaigns.
• ● Design and implement social media strategy to align with business goals.
• ● Generate, edit, publish and share engaging content daily (original text, photos, videos and news) and monitor SEO and web traffic metrics.
• ● Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
• ● Suggest and implement new features to develop the brand, like promotions and competitions.

Provided multidisciplinary creative, web, and digital marketing services.

• ● Digital Marketing
• ● Website Design & Development
• ● Social Media Strategy
• ● Photography & Editing
• ● Developed logo and layout for print and digital signage. Visiting Cards, Banners, Posters Publications and Flyers.
• ● Oversees the organization’s social media brand strategies.